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Return Policy

Return policy of Market80 products are stated under the Terms and Conditions section. Please refer to Market80 Terms and Conditions page for details. List out below the related sections as a quick reference.

Delivery times
The term - delivery begins with the date of order confirmation i.e. the confirmation of payment, but not the moment customer has submitted all required order documents or information.

If MARKET80 is prevented from meeting its delivery timeline due to unexpected circumstances such as force majeure, operational disruptions, delays in delivery or non-delivery of essential raw materials, supplies from suppliers, labour shortages, strikes or labour disputes, the delivery term will be extended to a reasonable extent. Delivery is to be resumed once the market condition turns back to normal. For such unexpected delays, MARKET80 reserves the right to withdraw from the order/ agreement completely. In such a case, customer shall be refunded with the exact value of paid amount excluding shipping cost (by cheque only) without any incurred interest or charges. Customer has to provide the necessary information to complete the cheque payment and Market80 reserves the right to stop the refund process if there is inadequate information being provided. In case of any dispute, MARKET80 retains the right of final decision without prior notice.

MARKET80 reserves the right to substitute conventional delivery methods without prior notice or penalty.

Terms of payment
Customer has to fully complete the payment in order to indicate an order confirmation. Payments are to be transferred to the bank account specified by MARKET80 without any cost on Market80 regardless of any payment methods. Order confirmation is regarded as complete once Market80 confirms with the customer funds are received by Market80.

Delivery of merchandise happens once payment confirmation is successfully verified by MARKET80. Any order once confirmed by the customer, is not cancellable. 

Guarantee
Replacement, exchange or return of previously assembled, open packaging or damaged items, discounted display items and all products that have already been cut are not accepted.

Cut goods such as fabrics, window films and foils is to be cut according to customer specifications and is therefore excluded from replacement, exchange or return/ revocation.

Any claims with regard to the quantity and/or quality of a delivery including concealed defects, provided they are considered open defects must be reported immediately within 7 days after receipt of the merchandise to MARKET80. Original receipt must be presented for replacement within the 7 days of purchase. Customer can send mail to enquiry@market80.com for such a reporting. With regard to concealed defects, customer has to be responsible for the burden of proof on the defects.

Customer shall only be entitled to replace the merchandise with the same product category, specification and dimension if a replacement is confirmed by Market80. Any replacement with a change request on product category, specification or dimension shall not be entertained. A replacement is only accepted under the condition that the returned merchanise is in new condition as it was being delivered in terms of quantity, quality, packaging, no. of accessories etc. Customer shall bear all costs for returning the merchandise to the office or shop location stated by Market80.

If a replacement of merchandise is not available due to out of stock, customer is entitled to exchange with other products at the value that is equivalent to the purchased amount excluding shipping cost being stated on the receipt. No refund is available for any purchase after order confirmation from the customer.

Should MARKET80 be unable to provide rectification of a defect or replacement or product exchange, MARKET80 shall be entitled to withdraw from the confirmed order and Market80 shall refund the customer with the exact value of paid amount excluding shipping cost (by cheque only) without any incurred interest or charges. Customer has to provide the necessary information to complete the cheque payment and Market80 reserves the right to stop the refund process if there is inadequate information being provided. Shipping cost is not refundable. In case of any dispute, MARKET80 retains the right of final decision without prior notice.

Market80 offers a variety of products and services. Different products and services require particular kinds of special cares and understanding. Customer has to always refer to the "POINTS TO NOTE" sections on Market80 website, catalogues, specifications etc. Contents of the "POINTS TO NOTE" sections also constitute to the Terms and Conditions of Market80 corporation.